ber99 Terms and Conditions

1. General Provisions

ber99 is an online gaming and betting platform that provides services to users in Bangladesh. These terms and conditions ("Terms") apply to the use of the ber99 platform and all its services.

By registering with ber99 or using any of its services, you agree to comply with all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

These Terms form a legally binding agreement between ber99 and the user. ber99 reserves the right to modify the Terms at any time, and changes will take effect immediately upon publication.

2. Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To register on the ber99 platform and use its services, you must meet the following eligibility criteria:

• You must be 21 years of age or older (for ages 21+).
• You must provide accurate and complete information.
• A person may only create one account.
• You must operate the account in your own name and on your own behalf.
• You must not reside in any country or region where online gaming is legally prohibited.

2.2 Registration Process

During registration, you will be required to provide your correct name, date of birth, address, and contact details. ber99 reserves the right to verify your identity at any time. Providing false information may result in account cancellation.

ber99 reserves the right to reject any registration application without providing a reason.

2.3 Identity Verification (KYC)

To ensure security and prevent fraud, ber99 follows a Know Your Customer (KYC) process. Before processing a withdrawal request, or at any time, you may be asked to submit the following documents:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

ber99 reserves the right to hold withdrawal processing until KYC verification is complete.

3. Account Security and Responsibility

You are solely responsible for ensuring the security of your account. Keep your login details safe and do not share them with any third party.

• Keep your password strong and unique.
• Always log out after using your account.
• If you suspect any unauthorized access, contact us immediately via live chat.
• You are responsible for all transactions and activities carried out from your account.
• Allowing third parties to use your account is strictly prohibited.

6. Gaming Rules

All games on ber99 are operated on the basis of fair play principles. ber99 ensures that the outcome of all games is entirely random and not predetermined.

• Confirm your bet amount before starting a game; changes are not possible once the game has begun.
• If a game is not completed due to a technical error, ber99 will refund the bet amount.
• ber99 is not responsible for losses caused by issues with a user's device or internet connection.
• Attempting to gain an unfair advantage using systems or software against other players is prohibited.
• ber99 reserves the right to conduct an investigation into any suspicious bets.

6.1 Sports Betting

Betting is available on a variety of sports including cricket (BPL, IPL, T20 World Cup, ICC tournaments) and football (FIFA, Premier League). Various markets and odds apply to sports betting and are subject to change.

6.2 Live Casino and Slots

The individual rules of the relevant game provider also apply to live casino games and slots. In the event of any conflict with ber99's terms, ber99's terms will take precedence.

7. Prohibited Activities

The following activities are strictly prohibited on the ber99 platform. Involvement in such activities may result in account cancellation and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Providing false or incomplete identity information.
• Using multiple identities for the purpose of bonus abuse.
• Playing games using automated bots or software.
• Attempting to unfairly influence the outcome of a game.
• Participating in money laundering or illegal financial activities.
• Attempting unauthorized access to ber99 systems or networks.
• Attempting to defraud other users.
• Operating an account on behalf of a minor (under 21 years of age).

8. Account Closure and Suspension

8.1 Closure by ber99

ber99 reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of the Terms.
• Fraudulent or suspicious activity.
• Suspicion of money laundering or illegal activity.
• Failure to complete KYC verification.
• Order from a court or regulatory authority.

8.2 Closure by the User

You may request account closure at any time via live chat or email. All existing bonus wagering requirements must be met or the bonus must be cancelled before the account is closed. Any verified balance will remain withdrawable.

12. Limitation of Liability

ber99 bears no liability for the following:

• Financial losses incurred by the user from gaming or betting.
• Interruption to gameplay caused by the user's internet connection issues.
• Errors by third-party service providers (such as payment gateways).
• Unexpected technical issues or server outages.
• Losses resulting from unauthorized use of another person's account by a user.

In any circumstance, ber99's maximum liability is limited to the amount the user has deposited into ber99 and that remains in their account.

13. Changes to Terms

ber99 reserves the right to modify, add to, or cancel these terms and conditions at any time. In the case of significant changes, ber99 will endeavor to notify users in advance where possible.

Continuing to use ber99 after updated terms have been published will be taken as your acceptance of the new terms. It is therefore advised that you visit this page regularly to stay informed about updates to the terms and conditions.

If you do not wish to accept the new terms, please contact us via live chat to close your account.

14. Contact & Dispute Resolution

14.1 Customer Service

For any questions or complaints, contact us in Bengali via our 24/7 live chat. Our support team is always ready to resolve your issues.

Email: [email protected]

14.2 Complaints Process

If you have a complaint, please first contact our customer service via live chat or email. We will provide confirmation of receipt of the complaint and endeavor to resolve it as quickly as possible.

Our decision in resolving a complaint will be considered final. Good-faith discussion is prioritized in dispute resolution.