ber99 Privacy Policy
Your personal information is completely safe with us — we protect your privacy with SSL encryption and strict data security practices.
1. Introduction
ber99 ("we", "us", "platform") is a trusted online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how ber99 collects, uses, stores, and protects your personal information.
By using the website https://ber99.lat or registering an account on our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our website.
ber99 provides services only to individuals aged 21 or older. We do not intentionally collect information from any underage person.
2. Information We Collect
To operate the ber99 platform smoothly and provide you with the best service, we collect the following types of information:
2.1 Registration and Identity Information
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number (for verifying bKash, Nagad, or Rocket accounts)
- Country and address of residence
- National ID or passport number (if required for KYC verification)
2.2 Financial Transaction Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Technical and Usage Information
- IP address and device information (device type, operating system)
- Browser type and version
- Login time and location
- Time spent on the platform and pages visited
- Cookie and session data
- Game history and betting records
3. Purpose of Using Information
ber99 uses collected information only for legitimate and necessary purposes. The main purposes for which we use your information are described below:
| Purpose | Description |
|---|---|
| Account Management | Your information is used to create, manage, and secure your account. |
| Age Verification (KYC) | Required documents are collected to confirm the user is 21+ and to verify identity. |
| Financial Transactions | Your information is used to process deposits and withdrawals and to prevent fraud. |
| Customer Support | Your account information is verified when providing assistance via live chat or email. |
| Security and Fraud Prevention | Your information is analysed to detect suspicious activity and ensure platform security. |
| Legal Obligations | Information is retained to comply with applicable laws and regulations and to respond to lawful requests from authorities. |
| Promotional Communications | With your consent, information about bonuses and offers is sent to you by email (you may opt out at any time). |
4. Cookie Policy
ber99 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the functionality of the platform.
4.1 Types of Cookies We Use
Essential Cookies
These cookies are essential for the core functions of the platform. Without them, login, session management, and security features will not work properly. These cookies cannot be disabled.
Functional Cookies
These cookies are used to improve your preferences, language settings, and user experience. They remember information from your previous sessions.
Analytics Cookies
These cookies are used to analyse website performance and user behaviour, which allows us to improve the platform. This information is analysed in aggregate and cannot be used to identify individuals.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
5. Sharing and Disclosure of Information
ber99 never sells your personal information to third parties or discloses it for marketing purposes. Information may be shared only in the following limited circumstances:
5.1 Service Provider Partners
Minimum necessary information may be shared with selected third parties for payment processing (such as completing transactions via bKash, Nagad, and Rocket), technology services, and fraud detection. All such partners are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
We may be required to provide necessary information in compliance with a valid and formal order from a court, regulatory body, or law enforcement authority.
5.3 Business Transfers
In the event of a change in business ownership, merger, or acquisition of ber99, user information may be transferred to the relevant party. You will be notified in advance in such cases.
- We never sell, rent, or use your information for marketing purposes without your permission.
- Your personally identifiable information is not shared with third-party advertisers.
- Only the minimum necessary information is provided in any instance of data sharing.
6. Data Security Measures
ber99 treats the security of your information as its highest priority. We maintain the following security measures in line with industry-standard practices:
SSL Encryption
All traffic on our website is protected by SSL/TLS encryption, keeping your information secure during transmission.
Encrypted Storage
Your password and sensitive information are stored in encrypted form. No staff member can view passwords directly.
Continuous Monitoring
Our security team monitors the system 24/7 to detect unusual activity or suspicious transactions.
Access Controls
Only authorised staff have limited access to your information on a need-to-know basis. All access is logged.
No method on the internet is completely impenetrable. While we strive to ensure the highest level of security, you are advised to keep your account password confidential and avoid logging in from unfamiliar devices.
7. Data Retention Period
ber99 retains your personal information for as long as necessary to fulfil the purpose for which it was collected or as required to comply with legal obligations.
- Active account information: for as long as the account remains active.
- Financial transaction records: for a minimum of five years from the date of the transaction (as required by law).
- KYC documents: for a minimum of five years from the date of verification.
- After account closure: relevant information may be retained for a specified period to meet legal requirements.
- Marketing communication information: until you withdraw your consent.
After the retention period has ended, your information is securely deleted or anonymised so that it can no longer be used to identify you personally.
8. Your Rights
As a user of the ber99 platform, you have the following rights over your own information:
8.1 Right to Access Information
You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.
8.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Information can be updated directly through account settings or through our support team.
8.3 Right to Withdraw Consent for Marketing Communications
If you do not wish to receive promotional emails or messages, you may withdraw your consent at any time. Use the "unsubscribe" link in any email or let our support team know.
8.4 Request to Close Account
You may request to close your ber99 account at any time. Even after the account is closed, certain information will be retained for a specified period as required by law.
To exercise any of the rights above, please contact our support team. We will aim to respond within 7 business days.
9. Third-Party Services
The ber99 platform may integrate certain third-party services, such as payment gateways and game software providers (such as Pragmatic Play, JILI, PG Soft, and Spribe). These third parties have their own privacy policies.
- During payment processing, your transaction information will pass through the relevant payment provider (bKash, Nagad, Rocket).
- Game software providers may process gaming data within their own systems.
- ber99 is not responsible for the privacy practices of these third parties.
- We only work with trusted and established partners who adhere to data protection standards.
10. Protection of Minors
ber99 is a platform exclusively for individuals aged 21 or older. Under no circumstances do we intentionally collect information from or provide services to underage individuals (those under 21).
- Age verification is required at the time of registration.
- If an underage person's account is identified, it will be closed immediately and the information will be securely deleted.
- If a parent or guardian believes their child has unintentionally provided information, please notify our support team immediately.
For more details on responsible gaming, please read our Responsible Gaming page.
11. Policy Changes and Updates
ber99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By updating the date on this page of the website.
- By sending a notification to your registered email address (for important changes).
- Through a notification when you log in to the platform.
Continued use of the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
12. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please don't hesitate to contact us. Our team is always ready to assist you.
We will take any privacy-related complaint seriously and will try to respond promptly. Our goal is always to earn and maintain your trust.
For other legal information from ber99, you can also read our Terms & Conditions and About Us pages.