ber99 Responsible Gaming — Your Safety Is Our Priority
Gaming is for enjoyment — not addiction. At ber99, we make sure you can always play consciously and safely.
Why Responsible Gaming Matters
ber99 believes that online gaming should be a safe and enjoyable form of entertainment. However, when gaming goes beyond control, it can have a deep impact on personal and family life.
We want every one of our users to play consciously, within their limits, and with enjoyment. That is why ber99 has built a complete responsible gaming framework where you can manage your own gaming experience.
In line with our responsible gaming policy, we provide every user with effective tools such as deposit limits, temporary breaks (time-out), and self-exclusion.
Age Limit Is Mandatory
ber99 is for those aged 21 and above only. We strictly prohibit gaming by minors. Age is verified at the time of account registration, and providing false information will result in the account being closed.
Keep Your Gaming Under Control
ber99 gives you complete freedom to manage your own gaming environment. Using the tools below, you can customize your experience at any time.
Deposit Limits
Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A 24-hour waiting period applies to increase a limit.
Time-Out (Temporary Break)
If you feel you need a short break, you can take a temporary break from 24 hours up to 30 days. During this time your account will be inactive and no deposits or bets will be accepted.
Self-Exclusion
If you feel that gaming is causing problems for you, choose self-exclusion. You can apply for a period ranging from 3 months up to a permanent ban. This decision is not easy to reverse and is kept in place for the individual's own protection.
Loss Limit Setting
Decide in advance the maximum amount you are willing to lose within a set period. Once this limit is reached, ber99 will automatically end your session so that no additional bets are placed out of impulse.
Session Time Limit
Set a time limit for how long you play in each session. When the time is up, ber99 will send you a reminder and the session will end automatically. This is highly effective for building healthy gaming habits.
24/7 Support Center
For any questions or assistance related to responsible gaming, our Bengali live chat support is active seven days a week, twenty-four hours a day. You can also reach us by email.
Recognize the Signs of a Problem
Gaming addiction develops gradually and can often go unnoticed even by the person themselves. Be alert if you notice the following signs and seek help:
- Spending more money on gaming than your budget allows and having to borrow
- Hiding gaming by lying to family or friends
- A strong urge to bet more to recover losses
- Feeling restless, irritable, or in a bad mood when not playing
- Losing focus on work, studies, or family responsibilities
- Repeatedly failing to stop gaming despite deciding to do so
- Gaming causing a decline in sleep, eating, or health
Tips for Safe Gaming
While enjoying ber99, following these simple rules will keep gaming fun at all times:
- Set a specific gaming budget each month and stick to it
- Treat gaming as entertainment, not as a source of income
- Avoid gaming when you are under stress or going through a difficult time
- Do not game while under the influence of alcohol or any other substance
- Keep to a time limit in each session and take regular breaks
- If you lose, treat it as the cost of entertainment — let go of the mindset of trying to recover it
- Spend time with family and friends and keep up other hobbies outside of gaming
Deposit and Withdrawal Limits
The following limits are in place at ber99 for responsible transactions.
| Item | Minimum | Details |
|---|---|---|
| Minimum Deposit | ৳500 | Applies to all methods including bKash, Nagad, Rocket, and bank transfer |
| Minimum Withdrawal | ৳500 | Withdrawal via the same method; processed within 10–45 minutes |
| Withdrawal Time | 10 minutes | Maximum 45 minutes — fastest processing guaranteed |
| Age Limit | 21 years | Accounts of minors are closed immediately |
| Self-Exclusion | 3 months | Option to choose from 3 months up to a permanent ban |
Responsible Gaming Policy
Protection of Minors
ber99 firmly believes that online gaming is not suitable for any minor. Every user's age is verified at the time of registration on our platform. If anyone opens an account using false information, their account will be closed and any deposits may be forfeited.
If you have children or teenagers at home, use parental control software on your device and make sure your ber99 account login details do not reach others.
Self-Exclusion Process
Self-exclusion is for those who recognize that gaming is having a negative impact on their life. To activate self-exclusion at ber99, contact support or apply through your account settings.
While self-exclusion is active, no promotional emails or bonus offers will be sent and it will not be possible to log in to the account. The exclusion cannot be lifted by yourself before the period ends — this is for your own protection.
How Deposit Limits Work
After logging in to your account, go to the settings section where you can set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately. However, if you want to increase a limit, a mandatory 24-hour waiting period applies so that no decision is made out of impulse.
How to Get Support
If you run into a gaming problem, do not face it alone. You can seek help at any time through ber99's 24/7 Bengali live chat support. Our support team is always ready to assist with responsible gaming questions.
Need Help?
If you feel that gaming is becoming a problem for you or someone you care about, contact us today. ber99's responsible gaming support is completely free and confidential.
Talk to us directly in Bengali 24/7
Questions About Responsible Gaming
The most frequently asked questions about responsible gaming are answered below.
Enjoy Safely
Play responsibly and enjoy the vast gaming world of ber99. Cricket betting, live casino, or slots — all on one platform.